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Store Policy

Customer Care

  1. Our Commitment: At TheAgelessBox®, we are committed to providing the highest level of customer care and support. We believe that our customers should always be informed, satisfied, and valued.
     

  2. Availability: Our customer care team is available Monday through Friday, 9 AM to 5 PM PST, to answer any questions or concerns you may have. You can reach us by email at support@theagelessbox.com.
     

  3. Response Time: We aim to respond to all customer inquiries within 24 hours. If your inquiry requires more research or attention, it may take longer, but we will keep you informed of any updates.
     

  4. Product Information: We strive to provide accurate product information on our website, but if you have any questions or concerns, please feel free to reach out to us.
     

  5. Order Processing: If you have any questions or concerns about your order, please contact us as soon as possible. We will do our best to resolve the issue in a timely manner.
     

  6. Privacy and Security: TheAgelessBox® takes the privacy and security of our customers' information very seriously. Our privacy policy outlines our commitment to protecting your information.
     

  7. Feedback: We welcome and value your feedback, as it helps us to improve our products and services. If you have any suggestions or concerns, please let us know.
     

  8. Guarantee: Our products are backed by a satisfaction guarantee. If you are not completely satisfied with your purchase, please see our return and exchange policy for more information.
     

  9. Questions: If you have any questions about our customer care policy, please contact us at support@theagelessbox.com.

privacy

Privacy & Safety 

  1. Collection of Personal Information: TheAgelessBox® collects personal information such as name, email address, and payment information when you place an order or sign up for our newsletter. We may also collect information about your preferences and interests through customer surveys and feedback.
     

  2. Use of Personal Information: TheAgelessBox® uses personal information for the following purposes:
         a. To process your orders and send updates about your purchase
         b. To send marketing and promotional materials about our products and services
         c. To improve our products and services by better understanding our customers
         d. To prevent fraud and protect the security of our customers and our business
     

  3. Sharing of Personal Information: TheAgelessBox® does not sell or rent your personal information to third parties. We may share your information with service providers who assist us with processing orders, marketing, and customer service. These service providers are required to keep your information confidential and secure.
     

  4. Data Security: TheAgelessBox® takes the security of your personal information seriously and implements appropriate technical, administrative, and physical security measures to protect your information.
     

  5. Cookies: TheAgelessBox® uses cookies to personalize your experience on our website and to understand usage patterns. Cookies are small text files that are stored on your device. You may choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
     

  6. Access to Personal Information: You have the right to access and control your personal information. If you would like to access or update your information, please contact us at support@theagelessbox.com.
     

  7. Children's Privacy: TheAgelessBox® does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.
     

  8. Changes to Policy: TheAgelessBox® reserves the right to make changes to this privacy policy at any time. If we make changes to this policy, we will notify you by posting an updated policy on our website.
     

  9. CCPA: California residents have the right to request information about the personal information we have collected about them, to request deletion of their personal information, and to opt-out of the sale of their personal information. If you are a California resident and would like to exercise these rights, please contact us at support@theagelessbox.com.
     

  10. GDPR: Citizens of the EU have the right to access their personal information, request correction of inaccuracies, request deletion, and restrict processing. If you are a citizen of the EU and would like to exercise these rights, please contact us at support@theagelessbox.com.
     

  11. Questions: If you have any questions or concerns about our privacy and safety policy, please contact us at support@theagelessbox.com.

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Payment Methods 

Payment Methods 

  1. Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay.
     

  2. Debit Cards: Visa, Mastercard, American Express, and Discover.
     

  3. Bank Transfers: PayPal allows customers to link their bank account for online payments.
     

  4. PayPal Credit: A line of credit that can be used for purchases through PayPal.
     

  5. PayPal Balance: The balance in a customer's PayPal account can be used to make payments.
     

  6. Gift Cards: PayPal offers the ability to buy and redeem gift cards through their platform.
     

  7. Mobile Payments: PayPal accepts payments made through Apple Pay, Google Pay, and Samsung Pay.
     

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